Performance Pledge

Processing of Applications and Reimbursement Claims / Instalment Payment in Relation to the Community Investment and Inclusion Fund

• The 26th batch or before: grant will be disbursed to grantees within 4 months after deadline for submission of reimbursement claim forms and upon receipt of all required information and supporting documents
• From the 27th batch onwards: grant will be released by instalments in accordance with the Approved Budget and《Notes to Grantees》
• Visits to approved projects will be arranged within the funding period

Handling of Public Complaints

• All written complaints will be acknowledged in writing within 10 calendar days from the date of receipt of the complaint by the bureau
• A substantive reply will be issued within 30 calendar days from the date of receipt of the complaint by the bureau
• In case a full reply cannot be made within 30 calendar days, an interim reply will be made to the complainant